Support
Questions about Omrade or the Klackeri app for HubSpot all come to the same place.
- support@klackeri.com
- Phone
- +1 540-272-9205
What to include
- Your Omrade workspace. For HubSpot questions, your HubSpot account ID too. It's in the account menu at the top right of HubSpot.
- The contact, company or call it's about, and roughly when it happened.
- What you expected, and what happened instead. A screenshot helps.
Quick answers
A recording didn't turn into a call
Look at the contact's Omrade processing status property in HubSpot. It reads Processing while Omrade works on the file and Processed once the call is logged. Failed comes with the reason. If the recording was too short to transcribe, the status says so and no call is logged.
Omrade accepts AAC, FLAC, M4A, MP3, MP4, OGG, WAV and WebM files. More in how call recordings work.
Disconnecting HubSpot
In Omrade, open Settings and choose Disconnect in the HubSpot section. That uninstalls the app from your HubSpot account and stops syncing. Everything already in Omrade stays. More in the docs.
Deleting your data
Email support@klackeri.com and tell us what you want deleted. Omrade's privacy policy explains what we keep and for how long.